Organization Process Reengineering

The process of reengineering the organization can be a powerful starting point to set a distinctive direction in a business faced with a new environment, or an organization struggling to meet its objectives. Many organizational structures are never truly designed per se, but rather evolve over time. Responsibilities over the tasks involved in executing processes are split and moved into different areas. This creates unclear roles and responsibilities, a lack of clear handoffs, a plethora of organizational layers, and many associates without a clear line of sight to the customers.

Leading an organization without a proper organizational structure can be challenging. If the organization is improperly designed, even simple issues like performance measurement end up convoluted, if not impossible to do. Metrics may be tracked, but the act of seeing how the details add up to overall business performance is impossible. Improvement is stifled from the beginning by the organizational structure itself.

An organizational structure designed to support value delivery, and built upon process-supporting principles, not only simplifies the task of managing an organization, but also enables it to perform. In a properly engineered organizational structure, units of work cross as few departments as possible, which allows associates to address any process issues immediately, without having to cross organizational boundaries and without having to engage managerial layers. Full process ownership resides at the lowest possible organizational level; teams can take corrective action and make immediate changes to serve patients. Metrics are deployed in such a way that the contribution of each organizational unit to the overall business performance is easily seen, making the day to day business management easy.

The reengineering process involves designing and implementing an organizational structure that allows your associates to perform. Our reengineering process equips your associates with the knowledge to design the best possible structure. The design will be supported by sound analysis to ensure it optimizes the structure in light of the process, current maturity, cultural complexity, skills and the marketplace. Our role in the organizational reengineering process is to provide you with the structure, tools and experience of having led and supported reengineering efforts. Your role will be to use the structure, tools and mentoring advice to arrive at the best possible structure with full internal ownership of the design itself.

If you would like to discuss details about Organization Process Reengineering, please feel free to Contact Us.

Organizational Development | High Performance Work Teams | Re-engineering