Corrective Action

Any sound performance management system should include a standardized corrective action plan. The lack of a sound corrective action procedure is all too common across organizations. Given its importance and ease of implementation, it is a quick initial step to major improvement.

The goal of the corrective action process is to provide organizations with a standardized method in which to assess performance issues, and to use a data-driven approach to define root causes. The corrective action system drives the organization to find the most appropriate action given the root causes, and ultimately tracks the actions and results that have been achieved. In an organization with a standardized corrective action plan, the leadership can rest assured that performance issues are managed at the point of impact with the organization. In the case of a question about performance, the leadership team can ask for the documentation that is part of the corrective action system. In this way, no time will be lost by attempting to interpret different methodologies of corrective action. No matter where corrective action within the organization is taken, it follows a common format and a common discipline that make management much easier.

A corrective action plan accomplishes the following objectives:

• Provides the most appropriate organizational level with the methods and tools to take corrective action.
• Enables a common data driven approach to problem solving.
• Enables interdisciplinary problem solving through standardization.
• Allows for the rapid interpretation of analysis and actions by everyone in the organization.
• Provides the discipline needed to eliminate errors.

Our corrective action workshops are designed to implement the proven management by fact (MBF) corrective action methodology into your healthcare organization. We provide the initial training in the MBF methods and subsequently provide "train the trainer" material for your associates to continue the training and implementation. We also provide an MBF overview for executives to ensure that your leadership team can derive the maximum benefit from the implementation of the corrective action plan.

If you would like to discuss corrective action systems please feel free to Contact Us.

Performance Management Systems | Metrics Deployment | Standardized Corrective Action (MBF) |